Returns & Refunds policy
Before reading further; please know 3 things:
This is a small business, there is no budget for refunds, and time will not be wasted on frivolities. The only refunds allowed will be accompanied by photographic evidence of an issue if there is an issue, and/or a good reason. And if it is the case that it was damaged in shipping and you give me photographic evidence, I will offer either the refund or to resend the same products at my own cost, one time and one time only. If it is a refund, it will not be the amount you paid but the amount I received after the credit card charges(if applicable). Paypal & Stripe take a 2.9% + $0.30 per order bite out of my income. I can't get those charges back, so I cannot give them back to you. I know, it hurts. If it is an Interac e-Transfer, I should be able to refund everything.
I do everything in my power to send only the best cards I receive, but the raw cards I receive arrive with minor imperfections so some cards you will receive will arrive with mild imperfections. This will not be a valid reason for returns.
I will not refund for a simple change of mind. These cards are made-to-order. Each and every card is made for the person who ordered it, when they ordered it, not before. I put in the work for you, I will not refund a lack of decision making skills and commitment on your end. Good reasons only.
You are entitled to cancel your order within 30 days, with a good reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail theguydoingallthework@eye-heart-horrible-ideas.ca
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days.
The goods are in the original packaging.
The goods are in the same condition they arrived in.
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which are mixed with other items, or altered.
The supply of goods which were maliciously damaged or damaged without photographic evidence that the damage was caused during shipping.
The supply of goods that are subject to a customer's whim, that is to say a simple change of mind when the product received was the product ordered and was received in the expected condition as stated above.
We reserve the right to refuse returns and/or refunds of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address, in the same condition you received them in:
5507A Pierre Bernard, Montreal, Quebec, Canada, H1K 2R9
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail theguydoingallthework@eye-heart-horrible-ideas.ca